Dar-Al-Faan Glass Trading

Privacy Policy

Last updated: August 17, 2026

1. Introduction

Dar-Al-Faan Glass Trading ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daralfaan-glass.com (the "Site"). This policy is compliant with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Data Controller

Entity Name: Dar-Al-Faan Glass Trading

Location: Behind Maleha St - Industrial Area 15 - Industrial Area - Sharjah - United Arab Emirates

Email: tattanglass@gmail.com

Phone: +971 55 442 1521

3. Information We Collect

We may collect the following categories of personal data:

  • Contact Information: Name, email address, phone number when you contact us via WhatsApp, phone, email, or our AI chat assistant.
  • Communication Data: Messages and inquiries you send through our website, including conversations with our AI assistant (Diid).
  • Technical Data: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically through server logs.
  • Cookie Data: Essential cookies required for the site to function properly.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • Responding to inquiries: To respond to your questions, requests for quotes, and product samples (Legal basis: consent and legitimate interest).
  • Providing services: To fulfil orders and provide glass products and services (Legal basis: contract performance).
  • Site operation: To maintain and improve our website (Legal basis: legitimate interest).
  • Legal compliance: To comply with applicable laws and regulations (Legal basis: legal obligation).

5. AI Chat Assistant (Diid)

Our website features an AI-powered chat assistant called "Diid." When you use this assistant, your messages are processed by a third-party AI service provider. Conversations may be stored temporarily to provide responses. The AI assistant is clearly identified as an automated system. We do not use chat data for marketing purposes without your explicit consent.

6. Third-Party Service Providers

We may share your data with the following third parties:

  • AI Service Provider: For the Diid chat assistant functionality.
  • Hosting Provider: Cloudflare, Inc. (for website hosting and security).
  • Communication Platforms: WhatsApp (Meta Platforms) when you initiate contact via WhatsApp.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

7. Cross-Border Data Transfers

Your data may be transferred to and processed in countries outside the UAE. Where this occurs, we ensure that the destination country provides an adequate level of data protection as required by UAE law, or that appropriate safeguards are in place.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Inquiry data: Retained for up to 24 months from the date of your last communication.
  • Chat data: Temporary session data is deleted when the chat session ends. Logs may be retained for up to 30 days for quality purposes.
  • Technical logs: Retained for up to 12 months for security and debugging purposes.

9. Your Data Rights

Under the UAE PDPL, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate personal data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Request limitation of how we process your data.
  • Right to Object: Object to the processing of your personal data.
  • Right to Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at tattanglass@gmail.com. We will respond to your request within 30 days.

10. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. A cookie consent banner is displayed to inform you of our cookie usage.

11. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption (HTTPS)
  • Content Security Policy headers
  • Strict access controls
  • Regular security assessments

12. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

  • Email: tattanglass@gmail.com
  • Phone: +971 55 442 1521
  • WhatsApp: +971 55 442 1521
  • Address: Behind Maleha St - Industrial Area 15 - Industrial Area - Sharjah - United Arab Emirates